COVID-19 Immediate to Long-Term Business Continuity Planning

The spread of coronavirus (COVID-19) has resulted in an unprecedented disruption to businesses globally. The situation is dynamic and changing daily. The following consolidated list explains how the Security Risk Management (SRM) practice of Kroll, a division of Kroll can assist firms globally in the immediate to long-term future with business operations impacted by COVID-19. Guidance on which level of support your business might need will be taken into consideration dependent upon the status of outbreak in your region.

Immediate and Short-Term Support

• Provide on-site and virtual support:
  • Ongoing crisis management support though an embedded, on-site Kroll consultant (conditions permitting) 
  • Ongoing virtual crisis management consulting
  • Review and adjust business continuity, crisis management and emergency preparedness/action plans 
  • Address internal and external threat scenarios 
• Assist in developing plans for securing workplace assets and operations including reviews of architectural plans, technology infrastructure and operational security policies and procedures.
• Assist in developing plans for securing locations affected by potential facility shutdown, staff downsizing, business closure(s) or bankruptcies. Provide security staffing as required. Continued in perpetuity as needed.
• Support corporate sector partners as they surge/augment operations to assist government operations by focusing on supply chain protection, manufacturing facilities, distribution process monitoring, auditing implementing partners, etc.

Medium-Term Support

• Provide restructuring support to companies that will face challenging circumstances to minimize business disruption. 
• Assist in the development of a threat management program to receive, investigate, assess, collate, mitigate and track potential issues involving disgruntled current and former employees, investors, subcontractors, etc. 
  • Provide operational security services (i.e. residential security, executive protection, protective surveillance, etc.) and threat management services for executives and business leaders as needed following the delivery of personally impactful information (i.e. income cuts, downsizing, office closure, bankruptcy, etc.). Continued in perpetuity as needed.

Long-Term Support

• Assist the organization in evaluating their COVID-19 response and protocols to address any identified shortfalls. Assess other business continuity and crisis management capabilities (i.e. civil unrest, criminal targeting, terrorism, natural disaster, etc.) to mitigate future business impact. 
• Provide “change management” consulting to assist businesses with new operating security norms, and crisis and threat management.
• Help to develop a well-documented and staffed crisis management team. Provide and conduct training and tabletop exercises.
• Conduct security assessments of sites and facilities with an emphasis on security operations, systems, and policies and procedures taking into account the new norms as it relates to health screenings.

View our resource center for our additional guidance.