Our Methodology
Kroll helps clients identify, locate and reconnect with individuals across jurisdictions, languages and complex environments. Whether tracing missing beneficiaries, locating former employees, identifying next of kin, conducting service of process or supporting investigations and disputes, our global team delivers reliable, intelligence-led tracing solutions.
Our investigators combine advanced technology with decades of investigative expertise to solve even the most complex tracing challenges. Leveraging proprietary databases, industry-leading investigative tools and sophisticated open-source intelligence techniques, we can rapidly enrich, analyze and validate large volumes of data. This technology is complemented by skilled investigators who apply critical thinking, contextual analysis and human intelligence to identify accurate, actionable results.
Why Kroll?Kroll offers a differentiated people tracing solution through a combination of global reach, investigative expertise, advanced technology and rigorous governance. We deliver seamless cross-border tracing supported by local-language research and intelligence gathering. Unlike traditional providers, Kroll conducts all investigations by experienced in-house private investigators to locate people who leverage proprietary technology, global intelligence databases, AI-enabled workflows and analytical review to resolve complex tracing challenges efficiently and accurately. This in-house model ensures consistent pricing, quality and accountability. Kroll’s trusted global reputation enhances engagement rates and reduces concerns associated with unsolicited contact. All investigations are conducted in compliance with applicable laws and regulations and are supported by Kroll’s industry-leading data governance and information security framework. |
Case Studies
Worldwide Pension Member Tracing (Telecoms Company)
Client Challenge
- The client was a large financial services firm, which administrates pension plans.
- One of their clients required assistance in identifying and locating lost pension plan members who they had lost contact with.
- The administrators no longer had contact details for >400 members.
- The members were employed across the globe for a telecoms company with the majority being linked to the U.S. and the Caribbean.
- Kroll were engaged to trace and contact the unlocatables.
Outcomes
- We were able to identify >95% of the pension plan members the client had lost contact with.
- The client continues to utlilize Kroll’s tracing services.
Tracing Overseas Shareholders
We were tasked by a bank to attempt to locate shareholders of a UAE company which defaulted in their debt payments. They wanted to make contact with the shareholders to negotiate a deferred repayment arrangement, as they had been unresponsive to emails or phone calls.
Working with our UAE office and by completing corporate record review, on-the-ground site visits and source enquiries, we were able to identify that the shareholders — who were Indian nationals — had recently left the UAE for India.
We then turned our attention to India and tasked our India office. Further public record review was able to identify companies and relatives of the shareholders. Source enquiries and surveillance at these company offices and residential flats identified the locations where the shareholders were currently living.
These addresses were put under surveillance, and we were able to speak to the shareholders and deliver communications from the bank in the form of a letter.
People Tracing for Legal Service
We were tasked by a law firm to conduct legal service for several high-profile corporate executives who were visiting London for an event. A combination of media/social media monitoring and on-the-ground surveillance is used when we conduct these investigations.
Monitoring the executives’ social media accounts enabled us to identify their current locations (places having lunch, backstage at event, hotels, etc.). After relaying this intelligence to the team on the ground, we successfully conducted legal service to all subjects.
Due to repeated attempts that had been made by the client, prior to our appointment, we had to be creative when conducting our services.
Worldwide Pension Member Tracing (International Hotel Chain)
Client Challenge
- The client was a large financial services firm, which administrates pension plans.
- One of their clients required assistance in identifying and locating lost pension plan members who they had lost contact with.
- The adminstrators no longer had contact details for >150 members.
- The members were employed across the world for a large hotel chain.
- Kroll were engaged to trace and contact the unlocatables.
Outcomes
- We were able to identify 100% of the pension plan members the client had lost contact with.
- We conducted several phases of research on high value members.
- The client continues to utlilize Kroll’s tracing services.
Have You Been Contacted by Kroll? | Verifying a Kroll Communication |
|---|---|
Kroll is sometimes engaged by pension administrators, trustees, financial institutions and other organizations to help locate a person with whom they have lost contact. If you have received a phone call, email, letter or other communication from a member of Kroll's Global People Tracing Team, it may be because one of our clients believes you could be:
| If you have been contacted by Kroll’s Global People Tracing Team and would like to verify the legitimacy of the communication, you can:
For privacy and security reasons, we may ask you to verify certain information before discussing the matter further. |
Frequently Asked Questions
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