Notification, Call Centers and Monitoring

Kroll’s data breach notification, call centers and monitoring team brings global breach response expertise to efficiently manage regulatory and reputational needs.

Contact us
/en/services/cyber-risk/notification-monitoring /-/media/feature/services/cyber-risk/notification-call-centers-monitoring-desktop-banner.jpg service

With more than 20 years of breach notification experience and having handled the largest and most complex notification requirements in the world, Kroll can help ensure your response is managed in a way that complies with regulatory expectations and protects your reputation. Kroll has delivered notification and call center services to hundreds of millions of people worldwide, and our team routinely handles the most pressing emergencies with unrivaled speed and efficacy.

Global Breach Notification Services and Retainer Options

In today’s global economy, where data can traverse many jurisdictions, your organization may be required to comply with a patchwork of stringent notification regulations. Kroll’s data breach notification solutions—drafting compliant letters, full-service mailing help, alternate notifications for large breaches, including call centers staffed by multilingual representatives—take the burden off your organization.

As data privacy regulations evolve, Kroll tracks them closely, developing capabilities to fulfill the needs of customers in various jurisdictions:

Data Privacy Regulation Jurisdictions

Kroll Breach Notification and Identity Monitoring
Kroll Breach Notification and Identity Monitoring

Below are a select few of the notification and identity monitoring services from our team:

  • Data Breach Notification
    Kroll has decades of experience helping clients notify their customers affected by breaches of all sizes—from a small number of individuals to complex situations that involve millions of data subjects across multiple jurisdictions, time zones and languages. We also have deep expertise in rapid data cleansing, de-duplicating names, standardizing addresses, sorting special populations and return mail management, to help reduce renotification, keep down costs and demonstrate “best efforts” to better meet regulatory mandates and support legal defense. 
  • Call Center Services
    In most cases, Kroll can set up a fully functional call center within four hours of our engagement. Our professional, multilingual customer support team will provide frontline care for your affected individuals. They know how to handle difficult questions and stand at the ready to serve your breached population. There’s no scrambling to assemble and train your own team or divert your internal resources to handling inquiries and concerns. 
  • Identity Theft Restoration and Consultation
    For impacted subjects, Kroll offers both consultation as well as identity theft restoration to support victims. Kroll’s consultation experts provide education and best practices as well as help to confirm suspected ID theft while cases of theft or fraud are handled by our experienced team of investigators who work a case through full restoration.
  • Credit and Identity Monitoring
    Kroll offers credit and identity monitoring services that will notify the customer if certain activity is reported, including inquiries, new trade-lines, derogatory notices, public records and changes of address, or if personal information is found on the dark web—those most commonly associated with suspicious activity that may indicate the presence of identity theft.

We have many more solutions available for your organization, please click on the links on this page to know more. You can also speak to our expert today on our 24x7 cyber incident hotlines or fill in the inquiry form on our contact page and we will respond to you.

Key Areas
  • Pharmaceutical Recall Notifications

Increased Cyber Resilience with a Cyber Risk Retainer

Kroll delivers more than a typical incident response retainer—secure a true cyber risk retainer with elite digital forensics and incident response capabilities and maximum flexibility for proactive and notification services.

Related Team

Connect with us

David White is EMEA Leader
David White
Managing Director and Global Breach Notification Leader
Identity Theft and Breach Notification
Paul Jackson
Paul Jackson
Regional Managing Director, Asia-Pacific
Cyber Risk
Hong Kong
Grant Duncan
Grant Duncan
Managing Director
Cyber Risk
New York

See all servicesStay Ahead with Kroll


Valuation of businesses, assets and alternative investments for financial reporting, tax and other purposes.

Compliance and Regulation

End-to-end governance, advisory and monitorship solutions to detect, mitigate and remediate security, legal, compliance and regulatory risk.

Corporate Finance and Restructuring

Comprehensive investment banking, corporate finance, restructuring and insolvency services to investors, asset managers, companies and lenders.

Cyber Risk

Incident response, digital forensics, breach notification, managed detection services, penetration testing, cyber assessments and advisory.

Environmental, Social and Governance

Advisory and technology solutions, including policies and procedures, screening and due diligence, disclosures and reporting and investigations, value creation, and monitoring.

Investigations and Disputes

World-wide expert services and tech-enabled advisory through all stages of diligence, forensic investigation, litigation and testimony.

Business Services

Expert provider of complex administrative solutions for capital events globally. Our services include claims and noticing administration, debt restructuring and liability management services, agency and trustee services and more.


Q3 2022 Threat Landscape: Insider Threat, The Trojan Horse of 2022

Nov 08, 2022

by Laurie IaconoKeith Wojcieszek George Glass


Demystifying Breach Notification

Nov 04, 2022

by David Sigmundson, Andrew Berimbau

APAC State of Incident Response 2022

State of Incident Response: APAC

Oct 31, 2022


Q1 2022 Threat Landscape: Threat Actors Target Email for Access and Extortion

May 18, 2022

by Laurie IaconoKeith Wojcieszek George Glass


Navigating a Heightened Cyber Threat Environment

Apr 07, 2022

by Keith Wojcieszek


Kroll Partners with Armis to Extend Preparedness and Response for OT and ICS Environments

May 09, 2022


Kroll Responder Recognized in 2021 Gartner Market Guide for Managed Detection and Response Services

Nov 19, 2021


Kroll Expands Global Data Breach Notification in Australia

Nov 10, 2020


Kroll Named a Cyber Security Services Pacesetter by ALM Intelligence

Oct 28, 2020


KAPE Intensive Training and Certification

Online Event Apr 12 - Dec 08, 2022 | Online Event