Incident Response and Litigation Support

Office 365 Security, Forensics and Incident Response

Digital forensic experts investigate hundreds of Office 365 incidents per year and help strengthen your security.

Explore Cyber Risk

Cyber Insights

When it comes to Microsoft Office 365 security, relying on a cybersecurity generalist is like a sailor using a compass to navigate safely through unknown waters and treacherous shoals. If you run O365 now, or are thinking of making the move, know that Kroll specialists work extensively within the O365 environment every day.

We investigate and solve problems for clients around the world, discovering new hazards and navigating known risks. You can rely on our cumulative and ever–expanding O365 security knowledge to help guide you in proactive ways to better safeguard data, especially as O365 continues to evolve, both in security offerings and option controls.

Diverse O365 Investigations Inform Proven Forensics Methodology

Kroll’s forensic specialists have spent years investigating O365 security incidents of all sizes, types and complexity. These include business phishing attacks, email compromises, insider threats, compromise of privileged accounts, SMTP relay attacks, etc.

Our experts’ unique experience not only informs Kroll’s robust forensic methodology, but also primes our approach with the agility to recognize and respond to new forms of cyberattacks.

Our investigations deliver actionable information by reconstructing a detailed timeline of a bad actor’s activity in your environment:

Identifying search terms the actor ran and the messages that may have been viewed as a result of those search terms
Isolating mail client vs. web browser–based access
Identifying and compiling emails auto–forwarded by unauthorized mail rules
Looking across an entire O365 tenant to identify other suspicious/unauthorized access, including OneDrive and SharePoint file access
If available, we will also run original phishing campaign discovery and analysis

O365 Security Incident Forensic Methodology

Kroll’s forensics methodology for O365 security incidents is structured and implemented in three broad phases. Each phase is customizable for your needs and goals. The team routinely works with counsel and cyber insurance providers, and can provide support remotely, onsite or in combination. Our findings ultimately also help with decision–making around notification efforts, including defensible communications to regulators.

Note: The following is a high–level overview of Kroll’s methodology. Contact Kroll for complete scope of activities.

Phase 1 – Explore and Map Cyber Event Details and Scope

Office 365 Security, Forensics and Incident Response

Collect, preserve and analyze relevant available O365 data to determine timeline of events and unauthorized access
Analyze relevant data across all Office 365 accounts for indicators of compromise and scope of risk enterprise–wide
If relevant, identify and enumerate messages that were auto–forwarded outside of client’s tenant and may be at–risk of unauthorized access
Share indicators of compromise identified and collected by Kroll with client to further protect client’s infrastructure
Share findings in verbal presentation and report format as requested by counsel and client

Phase 2 – Sensitive Data Processing and Review

Employ various search techniques to attempt to identify files that are likely to contain sensitive data (as defined by counsel/client)
Use advanced analytics to assist in identifying files that do not require review for sensitive data and perform statistically valid sampling to verify the results
Review files found to contain sensitive data that need to be manually reviewed; perform manual review
Deliver findings of sensitive data processing/review to counsel/client

Phase 3 – Notification Assistance

Help client and their legal counsel draft compliant notification letters
Standardize, scrub and deduplicate mailing list; cross–reference against National Change of Address database
Provide comprehensive reports that demonstrate and document client put forth best effort to notify
Set up and implement call center, supported by data breach/identity theft experts, including access to licensed investigators

Proactively Fortify O365 Email Security With Kroll’s Unique Frontline Insight

Organizations that have deployed O365 are often unaware they can directly improve data security, including their ability to recover after an incident. Kroll offers practical guidance that focuses on the entire email kill chain, including O365 configuration, phishing prevention, workstation defenses and end–user awareness. Our goal is to provide you with a prioritized set of specific recommendations to help manage the email security program.

O365 Email Security Assessment

Goal: Identify material gaps or significant shortcomings in the organization's email security defenses.

Process: Kroll experts remotely review email security defenses with a focus on identifying proactive measures and controls.

Focus

Security settings to restrict unauthorized access
User activity logging and auditing configurations to aid investigative efforts
Email filtering options and configurations in place to prevent phishing attacks and malicious payload delivery
Email access protocols
Secure message communications
Azure Active Directory Security Configuration
Intune Mobile Device Management

O365 Email Secondary Defenses Assessment

Goal: Assess the secondary defensive measures in place to protect the organization against email–based attacks.

Process: Kroll experts conduct interviews with a cross–section of employees and functional areas.

Focus

Workstation controls
Employee Awareness
Incident Response
Business processes related to email authorization of payments
Phishing campaign to gauge employee awareness and effectiveness of controls

O365 is a Dynamic Environment. Is Your Security Keeping Up?

Office 365 is continually introducing new features and retiring older capabilities. You can count on Kroll’s O365 security specialists to be there on the leading edge, able to guide you through challenges and harden security throughout the environment.

In fact, Kroll has you covered end–to–end when it comes to incident response, including our powerful CyberDetectER. Speak with one of our O365 security specialists today to learn about all our capabilities.

Talk to a Kroll Expert

Kroll is ready to help, 24x7. Use the links on this page to explore our services further or speak to a Kroll expert today via our 24x7 cyber hotlines or our contact page.

Cyber Hotlines

Related Team

Connect With Us

Devon Ackerman

Global Head of Incident Response

Cyber Risk

New York

+1 201 463 6897

Devon Ackerman

Christopher Ballod

Managing Director

Cyber Risk

Philadelphia

+1 201 3198 046

Christopher Ballod

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