Incident Response Retainer

Kroll delivers more than a typical incident response retainer—secure a true cyber risk retainer with elite digital forensics and incident response capabilities and maximum flexibility for proactive and notification services.

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When faced with a cyber incident, your organization must be prepared to respond quickly and effectively to protect your operations, reputation and bottom line. Timely response and notification for cyber incidents is also mandated by many privacy and consumer protection laws. Prepare now with Kroll’s cyber risk retainer.

Kroll’s cyber risk retainer offers maximum flexibility with transparent pricing so you get tangible value for your retainer dollars and gain peace of mind knowing you can depend on Kroll’s prioritized response and global resources in a crisis.

Our cyber risk retainer adapts to and maximizes your existing security stack, so there's no need to buy new tech. You also have options to leverage a wide array of our end-to-end cyber risk solutions to strengthen your overall resiliency.

Incident Response Retainers


Customizable Incident Response Retainer

Kroll knows that for clients, the prospect of preparing for and dealing with a cyber incident is fraught with unknowns. That’s why we created a robust but flexible retainer to adapt to your business, while providing you with the comfort that Kroll’s team of forensic experts will respond to contain and remediate an incident. From preparedness services to breach response, Kroll’s cyber risk retainer services are configurable to your needs and environment regardless of the technologies you use.

A Kroll cyber risk retainer guarantees expedited response as well as notification and proactive services to minimize the impact of an incident. Our retainer options address the pressure organizations feel to maximize the value of cyber security investments with upfront pricing and service structure.

How Flexible is the Cyber Risk Retainer?

Unlike most providers, you can customize retainer packages to include a wide range of services:


Digital Forensics 

Incident Response

Managed Detection & Response 

Breach Notification

Testing & Assessments

Tabletop Exercises

Litigation Support


Cyber Risk Retainer
Cyber Risk Retainer
Cyber Risk Retainer
Cyber Risk Retainer
Cyber Risk Retainer
Cyber Risk Retainer
Cyber Risk Retainer


Cyber Security Retainer
Cyber Security Retainer
Cyber Security Retainer
Cyber Security Retainer
Cyber Security Retainer
Cyber Security Retainer
Cyber Security Retainer

Client Testimonials

Option Care Health

“As a Cyber Risk Retainer client, we have appreciated Kroll’s expedited response for potentially critical issues. Their subject matter expertise allowed us to contain a situation prior to it developing into a significant issue.” – Option Care Health

Netscout Systems

“Kroll's Cyber Risk Retainer program gave us the flexibility to utilize our retainer credits to help us accomplish some of our IT security goals during the year, while having the peace of mind that we had a Tier 1 partner to quickly respond if we had some type of cyber incident.” – Netscout Systems, Inc


Incident Response Retainer Service Features

  • Prompt access to an elite, global team of 500+ incident response and breach notification experts
  • Rapid response service levels to provide peace of mind in the event of an emergency
  • Robust preparedness services, including tabletops, simulations, risk assessments, penetration testing, policy reviews and strategic advisory
  • Flexibility to choose from a wide range of cyber services


  • Ability to roll over a percentage of unused credits
  • No minimum hourly usage requirements or lead times
  • Technology-agnostic services can be catered to your specific security stack
  • Rate discounts for hourly cyber security services offered by Kroll
  • Compatible with over 60 cyber insurance carriers under pre-negotiated rates

In addition, cyber insurance plays an integral role in mature cyber security programs. Kroll is an approved vendor for over 50 cyber insurance carriers worldwide, with a dedicated insurance team that can help handle claims efficiently.

Choose the Incident Response Retainer Option That Fits Your Organization’s Posture and Need




Response Time Service Levels

Incident support contact within four hours (24/7/365)

Incident support contact within six hours (24/7/365)

Service Credits Application

100% of retainer credits can be applied towards any cyber risk service

Rollover Credits

Up to 20% of unused services credit may be applied to the following year upon renewal

Rate Discount

15% discount on any additional hourly-based proactive or incident response cyber risk service

10% discount on any additional hourly-based proactive or incident response cyber risk service

Customize Your Incident Response Retainer for Optimal Coverage

Unlike other firms, Kroll gives you the opportunity to customize cyber risk retainers with a wide variety of proactive, response and notification services best suited for your situation and goals. Below are just a few examples of the services available:



Peace of Mind and Expert Support Just a Call Away

Kroll manages over 3,200 cyber investigations every year for clients of all sizes and complexities. We also have decades of experience helping clients notify customers affected by breaches. We can help you determine the right cyber risk retainer for you, beyond incident response. For peace of mind and support before and during an incident, speak with one of our cyber experts today.

Talk to a Cyber Expert

Kroll is ready to help, 24x7. Use the links on this page to explore our services further or speak to a Kroll expert today via our 24x7 cyber hotlines or our contact page.

Frequently Asked Questions

Related Team

Connect with us

Matthew Dunn
Matthew Dunn
Managing Director
Cyber Risk
Nickolas B. Savage
Nickolas B. Savage
Associate Managing Director
Cyber Risk

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