Patrick brings more than 30 years of experience in complex claims administration and executive level management. For the last 15 years, Patrick has been overseeing various initiatives aimed at business growth, integration, cost reduction and continual process improvement. He works closely with the executive team to develop and implement initiatives designed to grow the settlement administration practice and enhance our service offerings.
Patrick is responsible for managing the client service teams overseeing complex, class action and government administration programs. He works with our business development teams to ensure projects are staffed appropriately given the size, complexity and level of expertise needed. He actively provides support and guidance on escalated issues when appropriate and engages directly with clients to ensure a seamless administration.
Patrick previously worked for another third-party administrator where he oversaw full-service regional offices across North America and has extensive experience in both front and back-office operations. His experience is specialized in the administration of consumer-based settlements and has successfully handled many landmark, notable cases over the years. Patrick oversaw the precedent-setting Volkswagen TDI Emissions settlement in Canada. He built and managed the infrastructure necessary to support large-scale administration that at its peak employed 700 employees across five offices in three countries. He oversaw the migration of shared service teams including call center, claims analysis teams, print production, e-data and mailroom operations in-house as fully functional departments within the business, increasing profitability and improving quality of service for their clients.
Patrick has extensive experience in managing people, processes and over the course of his career has overseen thousands of class action settlements. He has a proven track record of inspiring and guiding others toward success with clear communication, vision, integrity and decision-making skills.
Patrick is trained in the principles of Lean Six Sigma and has used those skills to streamline procedures and reduce project start-up events and processing times.
