Josh Benn, Managing Director and Head of Duff & Phelps Global Consumer, Retail, Food and Restaurant industry practice, was recently quoted in the Restaurant Dive article, “How restaurants are taking control of delivery in 2020.” The article discusses issues within the delivery business, its evolution over time and its future.
Josh states that, “With unchecked growth and so many regional and national players, analysts expect delivery will become profitable with consolidation. Multiple platforms and tech and service providers working alongside delivery are looking at M&A as a way to diversify and grow.” He elaborates that, “this will lead to more scale and diversity among larger payers with broader breadths of services. And with increased levels of profitability, pricing models will get better which could benefit restaurants in the end.”
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