Safeguarding Excellence: Strengthening Healthcare Security at a World-Renowned Medical Institution
Discover how Kroll transformed workplace safety at a world-renowned cancer center, creating industry-leading threat management protocols that protect staff while preserving institutional excellence.
The Challenge
Healthcare workers face a disproportionate risk of workplace violence, with recent U.S. Government healthcare data showing they are five times more likely to experience such incidents. A world-renowned cancer research and treatment center in New York City grappled with this reality, lacking standardized processes for assessing, responding to and mitigating threats. Without a formal reporting system, the full scope of threats remained unknown, potentially compromising staff safety. Recognizing this critical gap, the board of directors engaged Kroll to align the center's threat protocols with its duty of care requirements.
Kroll's Solution
Kroll's approach was twofold:
- Comprehensive Assessment: Our experts conducted in-depth interviews across all organizational levels, from frontline staff to the board. This process not only provided crucial insights but also fostered a culture of open communication and responsiveness.
- Strategic Implementation: Leveraging the center's existing resources, Kroll formalized and implemented:
- A Workplace Violence Program clarifying threat reporting, assessment and management procedures
- Rapid response teams comprising diverse healthcare professionals and security expert
- Training programs to recognize and appropriately react to violence indicators
The Impact
Kroll's intervention yielded significant benefits:
- Preserved the center's reputation for excellence in cancer research and treatment
- Streamlined processes, saving millions in operational inefficiencies
- Met duty of care requirements, enhancing overall safety
- Inspired industry-wide adoption of similar protocols and response teams
- The center has since expanded its threat management capabilities, including hiring an in-house threat specialist.
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Kroll’s Enterprise Security Risk Management practice provides expert guidance and advisory services to our global clientele as they navigate the most challenging and emerging security and threat-related issues.