Regulators are increasingly scrutinizing the emerging, disruptive world of cryptocurrency. Kroll’s global cryptocurrency exchange client was no exception: Regulators in locations around the world were placing pressure on the firm to improve their financial crime detection and prevention systems and controls.
To detect and effectively manage financial crime risks and comply with applicable regulations, firms must identify whether new or existing customers are PEPs, such as politicians. Due to their influential positions, PEPs present a higher risk for potential corruption.
Our client’s PEP monitoring system had accumulated a backlog of over 4 million PEP alerts, associated with approximately 600,000 customers that urgently needed to be reviewed. Industry regulators were concerned about the firm’s ability to detect and manage its risks, such as money laundering, bribery and corruption and breach of sanctions.
The PEP alerts backlog resulted from a lack of experienced resources and the immaturity of the firm’s IT and compliance infrastructure, due to the company’s rapid growth. The PEP monitoring system, which takes information about customers and attempts to match it to a list of known PEPs provided by a customer screening tool, was similarly impacted by the firm’s rapid growth.
With alerts increasing daily, insufficient experienced resources to review them and rising pressure from regulators, the firm called in Kroll experts to assist with this operational issue. The Kroll team helped the firm develop new policies and optimize systems, provided regulatory advice and reviewed PEP alerts. When PEPs were confirmed during the review, the Kroll team conducted enhanced due diligence.
Kroll’s cross-functional team of experts uncovered what was contributing to the screening system’s inaccuracy: improper setup and gaps in both the vendor’s and the firm’s customer data. The criteria for designating someone as a PEP was not properly defined in the policy, and the configuration for matching customer data with customer screening tool data was not in line with industry standards.
Additionally, poor-quality data was collected by the firm when new customers were onboarded, hence, the screening system did not automatically close false alerts. In addition, false alerts were frequent due to the customer screening tool’s records of PEPs often containing incomplete data. This was especially true for PEPs with common names who lacked an associated date of birth in the customer screening tool records.
Kroll’s cross-functional experts collaborated to find the most practical and cost-effective solution for the client. Kroll’s assessment of the screening system setup identified gaps and issues and resulted in the following activities:
Additionally, Kroll provided ongoing advice on auto-closure rules and the development of machine learning models by the client’s technology team, ensuring they met regulatory standards, were rigorously tested and did not mistakenly close genuine matches.
Once the Kroll team was done, the client’s screening system’s automatic closure of 1.6 million alerts, accounting for 40% of the backlog led to a significant reduction in review time, the equivalent of $5 million in cost savings for the firm. By reducing the occurrence of false positive PEP alerts, Kroll’s client could reallocate resources to other tasks under regulatory scrutiny.
Ensuring that the advanced PEP monitoring and screening framework would pass regulatory compliance scrutiny has increased the firm’s ability to prevent financial crime on its trading platform and reduced the risk of future regulatory enforcement penalties.
Kroll approaches clients’ challenges as a global team, armed with deep expertise in regulatory expectations, compliance, monitoring technology and proper data governance. This empowers clients to establish sustainable compliance solutions that create trust and transparency while helping to prevent financial crime worldwide.
Need help staying ahead of a complex challenge?
We are the leading advisors to organizations, providing expertise and solutions to address complex risks and challenges involving technology and data. We advise clients with services to address risks in disputes, investigations and regulatory compliance.
End-to-end governance, advisory and monitorship solutions to detect, mitigate, drive efficiencies and remediate operational, legal, compliance and regulatory risk.