Data Breach Call Center Services
Sometimes a real conversation can go a long way in easing concerns about a data breach event. That’s why our multilingual customer support team is ready quickly to provide front-line care for affected individuals. There’s no scrambling to assemble and train a team – our skilled, background-checked staff is already in place, prepared to serve your breached audience right away.
Our call center team is capable of answering thousands of inquiries quickly and professionally to help you maintain stakeholder trust. We’ll work with you to create a data breach notification FAQ customized to your business and industry, allowing our support team – devoted to handling calls about your incident – to function as a seamless extension of your company. Our data breach notification call center also provides access to Kroll’s licensed investigators, who can help individuals affected by a breach with questions about identity theft, and assist with personalized safeguards to reduce the likelihood of financial impact from unauthorized use of their lost or exposed data.
Should a breach include special populations, such as minors, decedents, or expatriates, consultation from an experienced support team will be important in resolving the questions from family members responsible for their loved ones.
In data breach response, the role of the call center is to ease fears, reduce confusion, and answer questions about the benefits available and the solutions in place. You’ll rest assured knowing that Kroll’s team, having supported countless breaches with thousands of hours of experience, is well equipped to provide the right level of service on behalf of your organization.
Global, end-to-end cyber risk solutions.
Incident Response and Litigation Support
Elite investigators provide rapid, expert responses to support any cyber incident or litigation.
Expert computer forensic assistance at any stage of a digital investigation or litigation.
Mature your cyber security with unparalleled visibility and constant protection.
Virtual CISO (vCISO) Advisory Services
Services to help teams safeguard information assets while supporting business operations.
Ransomware Preparedness Assessment
Helps your organization avoid ransomware attacks by examining 14 crucial security areas and attack vectors.
Cyber Risk Retainers
Secure a true cyber risk retainer with elite digital forensics and incident response capabilities.
Kroll Named a Cyber Security Services Pacesetter by ALM Intelligence
Kroll Recognized Among Top Managed Security Service Providers Worldwide by MSSP Alert
Mari DeGrazia Recognized as 2020 Woman of Distinction by the Girl Scouts of Greater New York
Data Breach Cases in the Healthcare Industry Increase by Nearly 90% in 2020