Data Breach Call Center Services

A notification letter can generate lots of questions for those affected by a data breach. Kroll’s call center services are provided by skilled representatives who know how to handle difficult questions and stand at the ready to serve your breached population.

Contact us

Sometimes a real conversation can go a long way in easing concerns about a data breach event. That’s why our multilingual customer support team is ready quickly to provide front-line care for affected individuals. There’s no scrambling to assemble and train a team – our skilled, background-checked staff is already in place, prepared to serve your breached audience right away.

Our call center team is capable of answering thousands of inquiries quickly and professionally to help you maintain stakeholder trust. We’ll work with you to create a data breach notification FAQ customized to your business and industry, allowing our support team – devoted to handling calls about your incident – to function as a seamless extension of your company. Our data breach notification call center also provides access to Kroll’s licensed investigators, who can help individuals affected by a breach with questions about identity theft, and assist with personalized safeguards to reduce the likelihood of financial impact from unauthorized use of their lost or exposed data.

Should a breach include special populations, such as minors, decedents, or expatriates, consultation from an experienced support team will be important in resolving the questions from family members responsible for their loved ones.

In data breach response, the role of the call center is to ease fears, reduce confusion, and answer questions about the benefits available and the solutions in place. You’ll rest assured knowing that Kroll’s team, having supported countless breaches with thousands of hours of experience, is well equipped to provide the right level of service on behalf of your organization.

Related Team

Connect with us

David White is EMEA Leader
David White
Global Head of Identity Theft and Breach Notification
Cyber Risk
Jason N Smolanoff
Jason N. Smolanoff
President, Cyber Risk
Cyber Risk
Los Angeles
Benedetto Demonte
Benedetto Demonte
Chief Operating Officer, Cyber Risk
Cyber Risk
New York
Paul Jackson
Paul Jackson
Regional Managing Director, Asia-Pacific
Cyber Risk
Hong Kong

See all servicesStay Ahead with Kroll


Valuation of businesses, assets and alternative investments for financial reporting, tax and other purposes.

Compliance and Regulation

End-to-end governance, advisory and monitorship solutions to detect, mitigate and remediate security, legal, compliance and regulatory risk.

Corporate Finance and Restructuring

M&A advisory, restructuring and insolvency, debt advisory, strategic alternatives, transaction diligence and independent financial opinions.

Cyber Risk

Incident response, digital forensics, breach notification, managed detection services, penetration testing, cyber assessments and advisory.

Environmental, Social and Governance

Advisory and technology solutions, including policies and procedures, screening and due diligence, disclosures and reporting and investigations, value creation, and monitoring.

Investigations and Disputes

World-wide expert services and tech-enabled advisory through all stages of diligence, forensic investigation, litigation, disputes and testimony.

Business Services

Expert provider of complex administrative solutions for capital events globally. Our services include claims and noticing administration, debt restructuring and liability management services, agency and trustee services and more.

Explore Insights

Economic Outlook

The Debt Ceiling—This Time is Different

May 19, 2023


KAPE Quarterly Update – Q1 2023

May 18, 2023

by Eric ZimmermanAndrew Rathbun


Q1 2023 Threat Landscape Report: Ransomware Groups Splinter, Swarm Professional Services

May 17, 2023

by Laurie IaconoKeith Wojcieszek George Glass


CACTUS Ransomware: Prickly New Variant Evades Detection

May 10, 2023

by Laurie Iacono Stephen Green, Dave Truman

Digital Forensics and Incident Response

Kroll at Infosecurity Europe 2023

In-Person In-Person Jun 20 - Jun 22, 2023 | in-person

Digital Forensics and Incident Response

KAPE Intensive Training and Certification

Online Event Online Event Apr 13 - Dec 07, 2023 | Online Event



Kroll Responder Recognized in 2021 Gartner Market Guide for Managed Detection and Response Services

Nov 19, 2021


Kroll Named a Cyber Security Services Pacesetter by ALM Intelligence

Oct 28, 2020


Kroll Recognized Among Top Managed Security Service Providers Worldwide by MSSP Alert

Sep 29, 2020

Press Release

Kroll Strengthens Digital Forensics and Incident Response Team in EMEA with Colin Sheppard

May 25, 2023

Return to top