Managed Detection and Response
The State of Cyber Defense: Diagnosing Cyber Threats in Healthcare
April 17, 2024
Responder MDR Technical Account Management
Ongoing access to a support team that can address your technical, operational and strategic needs
Talk to an MDR ExpertWe’re passionate about going beyond what clients would expect from a regular MDR service and acting as a strategic partner that aims to continuously provide value throughout your engagement. It’s why we received a customer satisfaction score of 94% in our 2023 MDR customer survey.
As part of our Kroll Responder MDR service, we provide on-demand customer support and guidance through our Technical Account Management (TAM) service. Our TAMs provide clients with recurring service reviews to ensure they’re getting maximum value from the service, to provide support on any queries, and identifying any gaps in detection coverage.
Key Benefits
Trusted Advisor
With a technical understanding of security, we advise you on ways in which the service can be adapted for the benefit of your organization.
Customer Advocate within Kroll
We can advocate your needs to any area of the business such as the SOC, threat intelligence, incident response, product development and more.
Ongoing Support
The first point of contact for service-related items such as live ticket escalations, ‘how-to’ queries, bespoke report or bespoke use-case creation.
Added Value Beyond Expectations
Aiming to continuously add value to the service, over and above what you would come to expect from a regular MDR service.
TAM Service Levels
Kroll Responder clients are offered two levels of TAM support. The Named TAM support level provides a highly customized and dedicated support service that is often required by larger enterprises with more complex environments. For small to medium-sized enterprises, the Shared TAM support level provides proactive, ongoing support from a pool of TAM resources.
Features | Shared TAM Support | Named TAM Support |
|---|---|---|
Continuous regional support for escalating service issues and queries |  | |
Proactive health check assessments | | |
Collaboration with internal teams on incidents and service requests | | |
Quarterly service reviews – trend analysis, strategic planning, reporting and product ideas/roadmap discussions | | |
Recurring recommendations on best practice security controls configuration | | |
Monthly Service Reviews – operational review of your service and progress on any support cases | | |
Named Technical Account Manager | | |
Advice/guidance on how to improve detection and response effectiveness | | |
Customized reporting | |
Why Kroll ?
Tailored to Your Stakeholders’ Needs
Our TAM service is tailored to your stakeholders to ensure support at both a technical and strategic level—whether providing custom reporting for the CISO or advising security engineers on where to optimize their technology estate.
Proactive Security Posture Recommendations
The TAM ensures customers are continuously advancing in their security maturity by providing updates on evolving threats from our threat intelligence research, conducting MITRE ATT&CK mappings and configuration recommendations, and providing updates on any relevant Kroll webinars and thought leadership content.
Laser-focused on Customer Advocacy
Our TAMs advocate customer needs internally to ensure the service is meeting their day-to-day needs as well as encouraging ideas on new features or service improvements.
Our Complete Response Now With a Complimentary $1 Million Warranty!
- Available for all Kroll Responder clients utilizing the Redscan platform with endpoint protection
- New and existing clients benefit from the warranty
- No vendor-specific hardware requirements to benefit from the warranty
360-Degree Visibility to See and Stop Hidden Threats
Get a Customized Kroll Responder Demo
360-Degree Visibility to See and Stop Hidden Threats
Whether your team is on the clock or not, we’re working in the background. We handle thousands of cyber incidents per year, and we bring that frontline expertise to accelerate your security maturity, virtually overnight, giving you the support of expert investigators and extensive visibility into your systems.
Talk to one of our experts and get a customized demo today.
Cyber Threat Intelligence
Threat intelligence are fueled by frontline incident response intel and elite analysts to effectively hunt and respond to threats.
Cyber Risk Retainer
Kroll delivers more than a typical incident response retainer—secure a true cyber risk retainer with elite digital forensics and incident response capabilities and maximum flexibility for proactive and notification services.
24x7 Incident Response
Kroll is the largest global IR provider with experienced responders who can handle the entire security incident lifecycle.
24/7 Managed SIEM Services
Detect and shut down threats faster with Managed Security Information and Event Management (SIEM) management from Kroll. Gain true insight into threats with real-time threat monitoring for visibility of security events throughout your organization’s network.
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