Shilpa D’Souza is a managing director in the Business Services practice, based in Mumbai.

Shilpa D’Souza

Managing Director and Co-Head of Client Services Operations
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AT A GLANCE

Shilpa D’Souza is a Managing Director and Co-Head of Client Services Operations (CSO), based in Mumbai.

Shilpa’s experience spans more than two decades, primarily in migrating workflows to remote teams and partnering with businesses on process improvements, efficiencies and automation.

As co-head of CSO, she oversees a team of more than 170 employees who support Kroll’s practitioners and experts globally by delivering specific parts of a client engagement.

Previously at Kroll, Shilpa was responsible for expanding and overseeing our global capability centers’ operations in the APAC region, including India and the Philippines. She was also instrumental in building out Kroll’s presence in India.

Prior to joining Kroll, Shilpa was the Director of Operations at Integreon Managed Solutions, a provider of legal and business outsourced services to corporations and law firms worldwide.

Shilpa holds an MBA in Finance from SVKM's Narsee Monjee Institute of Management Studies.

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