Reducing a Hospitality Company’s Cyber Risk Surface

A hospitality company wanted to improve its security maturity to support its global expansion, protect its reputation and demonstrate compliance.

By choosing Kroll Responder, Kroll’s award-winning managed detection and response (MDR) service, the business has been able to successfully enhance security visibility across its hybrid infrastructure and respond to threats more swiftly than ever before.



  • Hospitality
  • Large and distributed IT estate
  • Legacy infrastructure and point-of-sale systems
  • Limited internal security resources



Kroll Services
  • Kroll Responder MDR
  • Enhanced resilience
  • Greater situational awareness
  • Improved compliance

The Challenge

A hospitality company had ambitious growth plans and wanted to ensure that its security strategy was aligned with its goal of becoming a leader in its sector.

With a global reach, the company had a number of complex security challenges. A security audit commissioned by its in-house security team identified potential improvements in several areas, including a need for proactive network monitoring to help reduce the time to detect and respond to threats across its infrastructure.

The company’s hybrid environment included specialist point-of-sale systems and a set of on-premises legacy IT systems. However, it had limited resources in-house to meet its need to conduct security monitoring and analysis 24/7/365. This challenge was exacerbated by the complexity of coordinating its cyber security functions globally, as well as the decision to refresh its infrastructure and services as part of a multi-year IT strategy. The company’s IT Security and Infrastructure Director comments,“Kroll’s security experts work hand in hand with our in-house team, providing us with the insights we need to identify and eliminate threats across our environment 24/7.”


Kroll's Solution

The company wanted to move quickly to respond to the findings of the security audit that it had commissioned. It was in the process of putting together a new internal security team to address its requirements but needed an agile security partner to provide additional support.

To identify a suitable partner, the company conducted an extensive request for proposal, and after evaluating a number of managed security providers, it identified Kroll as the best choice for its needs.

The business recognised that Kroll Responder, Kroll’s award-winning MDR service, would provide the support and expertise it needed to hunt for and help shut down cyber threats, 24/7.
Combining experienced security personnel, leading network and endpoint detection technologies, and up-to-the minute threat intelligence, Kroll Responder has significantly improved security visibility across the company’s hybrid infrastructure and reduced its mean time to detect and mean time to respond to threats.

The company’s IT Security and Infrastructure Director says:


“Maturing our security posture is vital to maintaining our global reputation. By working with Kroll, we have significantly improved our operational resilience, including our ability to swiftly detect and respond to threats.”


“Kroll’s security experts work hand in hand with our in-house team, providing us with the insights we need to identify and eliminate threats across our environment 24/7. We see our partnership with Kroll as key to supporting our security and business objectives.”



The Impact

Improved Resilience

Working in partnership with Kroll enables the business to continually protect its infrastructure and progress with its strategy of expansion and goal of pursuing its objective to be a leader in its sector.

Proactive Threat Monitoring

Although the company previously did not have any out-of-hours security support, it now has around-the-clock threat monitoring analysis, notification and hunting through Kroll’s dedicated 24/7/365 global security operations centres. This ensures that the business is much more resilient and better set up to respond effectively to cyber threats.

Scaled-up Security Capabilities

As a turnkey security service, Kroll Responder has ensured the company was able to quickly scale up its security capabilities and start protecting key infrastructure and assets.

Supplementary Security Expertise

Kroll’s team works in partnership with the company’s security team, with regular updates and input from a dedicated Kroll programme manager. By strengthening the company’s strategic outlook through enhanced security operations, Kroll has supported its ongoing success. Kroll provides an extended cross-regional team.

Enhanced Situational Awareness

As well as the comprehensive security insights provided through Kroll’s Redscan threat management platform, the company’s security team receives monthly service reports. These reports enhance stakeholders’ situational awareness and track the performance and value of the service. The team also benefits from regular service reviews to help identify ways to further enhance its security posture.

Improved Compliance

The company requires data portability across its operations, presenting a number of compliance challenges. Working with Kroll has helped it to better meet the requirements of the latest information security regulations and standards, including SOC2, GDPR, PCI DSS and ISO 27001.

Learn more about Kroll Responder, our Managed Detection and Response solution.

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