Wed, Jun 1, 2022

Kroll Launches Strategic Communications Service

Erik Moser Joins Cyber Risk Team to Expand Kroll’s Complete Response Capabilities with Reputation Management Expertise

New York – Kroll, the leading provider of data, technology and insights related to risk, governance and growth, announced today that it is launching a strategic communications service to further its Complete Response capabilities and protect its clients’ brands and reputations before, during and after sensitive incidents.

Through a full suite of crisis communications services, covering incident response, preparedness and training, social media and digital strategies, on-site support and post-event reputation impact measurement, Kroll’s strategic communications service instills a structured approach to effectively engage stakeholders, including investors, journalists, employees and customers while protecting reputation, securing trust and minimizing disruption. It can be used as a complete outsourced function or as a natural extension to an organization’s existing communications team.

Strategic communications bolsters Kroll’s capabilities, such as disaster preparedness, incident response, tabletop exercises and data breach notification, enabling clients greater expediency and flexibility to manage situations where every word and minute carry significant consequences.

Erik Moser, Managing Director, Cyber Risk at Kroll, said: “The reputational impact of a security incident is often not based on the incident itself, but on how the company responds—how it communicates with and informs stakeholders and those who are impacted. By giving clients access to seasoned communications experts, they can be sure that response is accurate from a technical perspective, guided by legal counsel and seamless in terms of how the information disseminates through the business and externally. A deliberate, managed approach to communications, even in the most challenging incident, enables the organization to minimize disruption, build confidence and secure trust with its most important audiences.”

Jason Smolanoff, President of Cyber Risk at Kroll, said: “Crisis communications is an integral part of any incident response. Organizations need to deliver the right information, to the right audience, at the right time for a successful recovery. Failing maintain this level of control could put the reputation and credibility of an organization at risk, therefore threatening to magnify the impact of an incident. With more than a decade of experience helping brands navigate complex crisis situations and specializing in cyber security, we are very excited to welcome Erik to the team.”

Strategic communications is a part of Kroll’s Complete Response. It complements the recently launched incident remediation and recovery services, which meet the growing demand for technical restoration services following incidents and resilience assessments. All of Kroll’s Complete Response is available as part of a cyber insurance claim.

About Kroll
Kroll provides proprietary data, technology and insights to help our clients stay ahead of complex demands related to risk, governance and growth. Our solutions deliver a powerful competitive advantage, enabling faster, smarter and more sustainable decisions. With 5,000 experts around the world, we create value and impact for our clients and communities. To learn more, visit

For More Information Contact
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Cyber Risk

Incident response, digital forensics, breach notification, managed detection services, penetration testing, cyber assessments and advisory.

24x7 Incident Response

Kroll is the largest global IR provider with experienced responders who can handle the entire security incident lifecycle.

Incident Remediation and Recovery Services

Cyber incident remediation and recovery services are part of Kroll’s Complete Response capabilities, expediting system recovery and minimizing business disruption.

Cyber Risk Retainer

Kroll delivers more than a typical incident response retainer—secure a true cyber risk retainer with elite digital forensics and incident response capabilities and maximum flexibility for proactive and notification services.

Data Recovery and Forensic Analysis

Kroll's expertise establishes whether data was compromised and to what extent. We uncover actionable information, leaving you better prepared to manage a future incident.

Data Collection and Preservation

Improve investigations and reduce your potential for litigation and fines with the strict chain-of-custody protocol our experts follow at every stage of the data collection process.

Incident Response Tabletop Exercises

Kroll’s field-proven incident response tabletop exercise scenarios are customized to test all aspects of your response plan and mature your program.

Incident Response Plan Development

You learn today that your organization is facing some kind of cyber incident. Could be ransomware, highjacked O365 email account, PII or PHI exfiltrated, misconfigured network settings exposing data, etc. What do you do first?

Strategic Communications Services

Deftly navigate a host of risk and reputational landmines caused by a cyber crisis with a full suite of strategic communications support for incident response, preparedness and training.