Tue, Jan 17, 2017

Businesses See a Significant Rise in Fraud and Risk Incidents During 2016

82% of executives surveyed worldwide experienced a fraud incident in the past year compared to 75% in 2015, according to the Kroll Annual Global Fraud and Risk Report

85% of executives reported at least one cyber incident and over two-thirds reported security incidents

Current and former employees were the most common perpetrators

Fraud, cyber, and security incidents are now the “new normal” for companies across the world, according to the executives surveyed for the 2016/17 Kroll Annual Global Fraud and Risk Report1. The proportion of executives that reported their companies fell victim to fraud in the past year rose significantly to 82%, from 75% in 2015 and 70% in 2013, highlighting the escalating threat to corporate reputation and regulatory compliance.

Cyber incidents were even more commonplace, with 85% of executives surveyed saying their company has suffered a cyber incident over the past 12 months. Over two-thirds (68%) reported the occurrence of at least one security incident over the course of the year.

The threat from within

Despite widespread concerns about external attacks, the findings reveal that the most common perpetrators of fraud, cyber, and security incidents over the past 12 months were current and former employees.

Six out of ten respondents (60%) who worked for companies that suffered from fraud identified a combination of perpetrators that included current employees, former employees, and third parties. Almost half (49%) said incidents involved all three groups. Junior staff were cited as key perpetrators in two-fifths (39%) of fraud cases, followed by senior or middle management (30%) and freelance or temporary employees (27%). Former employees were also identified as responsible for 27% of incidents reported.

Overall, 44% of respondents reported that insiders were the primary perpetrators of a cyber incident, with former employees the most frequent source of risk (20%), compared to 14% citing freelance or temporary employees and 10% citing permanent employees.

Adding agents or intermediaries to this “insider” group as quasi-employees increases the proportion of executives indicating insiders as the primary perpetrators to a majority, 57%.

Over half of respondents (56%) said insiders were the key perpetrators of security incidents, with former employees again the most common of these (23%).

Tommy Helsby, Co-Chairman, Kroll Investigations & Disputes, commented: “This year’s Kroll Global Fraud and Risk Report shows that it’s becoming an increasingly risky world, with the largest ever proportion of companies reporting fraud and similarly high levels of cyber and security breaches. The impact of such incidents is significant, with punitive effects on company revenues, business continuity, corporate reputation, customer satisfaction, and employee morale.”

“With fraud, cyber, and security incidents becoming the new normal for companies all over the world, it’s clear that organizations need to have systemic processes in place to prevent, detect, and respond to these risks if they are to avoid reputational and financial damage.”

Increasingly complex threats

The vast array of perpetrators and ever-evolving nature of incidents reflect an increasingly complex risk management environment for businesses.

Every category of fraud has seen a marked increase between 2015 and 2016. The greatest increases were in the areas of market collusion (15%) and misappropriation of company funds (11%). Theft of physical assets remained the most prevalent kind of fraud suffered in the past year (reported by 29% of respondents), followed by vendor, supplier, or procurement fraud (26%).

Percentage of respondents' companies affected by different types of fraud
Type of Fraud Percentage of companies in 2016, globally Percentage of companies in 2015, globally
Theft of physical assets 29% 22%
Vendor, supplier or procurement fraud 26% 17%
Information theft 24% 15%
Management conflict of interest 21% 12%
Regulatory or compliance breach 21% 12%
Internal financial fraud 20% 9%
Misappropriation of company funds 18% 7%
Market collusion 17% 2%
Intellectual property (IP) theft 16% 4%
Corruption and bribery 15% 11%
Money laundering 15% 4%

A broad range of cyber incidents were reported. The single most common type of incident reported was a virus or worm infestation, reported by one-third of all companies (33%), followed by an email-based phishing attack (26%).

In the age of big data, nearly a quarter (23%) of respondents said data breaches resulted in loss of customer or employee data, while 19% reported loss of IP, trade secrets, or R&D. More than one in five (22%) suffered data deletion or corruption caused by malware or system issues, and 19% were victims of data deletion by a malicious insider.

Theft or loss of intellectual property was the most common type of security incident, cited by 38% of those who experienced a security incident in the last 12 months.

Fraud and security concerns impact overseas expansion

Over two-thirds (69%) of executives say their companies have been dissuaded from operating in a particular country or region due to fraud concerns and just under two-thirds (63%) because of security threats.

The road to resilience

While insiders are cited as the main perpetrators of fraud, they are also the most likely to discover it. Almost half (44%) of respondents said that a recent fraud had been discovered through a whistle-blowing program, and 39% said it had been detected through an internal audit.

Indeed, three in four respondents indicated that their companies (76%) have adopted employee-focused anti-fraud measures such as staff training or whistle-blowing hotlines. 82% of respondents have adopted anti-fraud measures focusing on information such as IT security or technical countermeasures, and 79% have implemented physical security measures.

The most commonly reported cyber risk mitigation action was conducting in-house security assessments of data and IT infrastructure, implemented by 76% of survey respondents’ companies.

Dan Karson, Co-Chairman, Kroll Investigations & Disputes, commented: “Companies’ greater use of technology and their increasing reliance on international supply chains means they are more at risk from fraud than ever before. In our experience, this risk can be mitigated against by adopting a conscious and proactive approach. Many of the challenges organizations face could be reduced through the implementation of employee and partner education programs or a tighter set of policies that help remove avoidable errors and poor business practices.”

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1 The Kroll Annual Global Fraud and Risk Report 2016/17 includes a full detailed industry analysis across a range of fraud categories and regions. To obtain a copy please click here.

Notes to editors:

For the 2016/17 Global Fraud & Risk Report, Kroll commissioned Forrester Consulting to conduct an online survey and 10 interviews with 545 senior executives worldwide across multiple industries and geographies. The survey was fielded through July and August 2016.
In addition to building on prior studies’ coverage of fraud, this year the study was expanded to cover perceptions of and experiences with cyber and physical security risk. As with prior studies, respondents represented a variety of industries, including Technology and Telecoms, Professional Services, Manufacturing, Natural Resources, Construction Engineering and Infrastructure, Consumer Goods, Financial Services, Retail Wholesale and Distribution, Transportation Leisure and Tourism, and Healthcare Pharmaceuticals and Biotechnology.
Respondents held senior positions within their companies, with 70% of respondents representing the C-suite. Sixty-one percent of companies had annual revenues of $500 million or more.
Respondents represented all major global geographies, including 25% from Europe, 20% from Asia-Pacific, 20% from North America, 19% from Africa / The Middle East, and 16% from Latin America.

About Kroll:
Kroll is the leading global provider of risk solutions. For more than 40 years, Kroll has helped clients make confident risk management decisions about people, assets, operations and security through a wide range of investigations, cyber security, due diligence and compliance, physical and operational security and data and information management services. Headquartered in New York with more than 35 offices in 20 countries, Kroll has a multidisciplinary team of nearly 1,000 employees and serves a global clientele of law firms, financial institutions, corporations, non-profit institutions, government agencies and individuals.