Brooks Dexter, Managing Director and Head of Duff & Phelps' Healthcare M&A practice, was featured in an article in Managed Healthcare Executive, discussing the changes and trends shaping the healthcare industry in 2020.
Brooks shares his insights on the consumerization of healthcare, stating, “As patients assume more financial responsibility for their healthcare costs due to higher premiums, they are increasingly demanding more value in the care they receive. Patients will likely demand improved access to clearer benefits, billing, and network information to improve transparency.”
He therefore believes that, “Healthcare providers must follow suit to meet value expectations and deliver more consumer-friendly services or may risk losing market share to innovative new healthcare arrangements, such as direct primary care, which offer convenient and quality care with simplified medical billing.”
To learn more, read the full article here.