Identity Theft and Breach Notification

Services include drafting communications, full-service mailing, alternate notifications.
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Kroll's data breach notification services – which range from drafting compliant letters to full-service mailing and alternate notifications for large breaches – are designed alleviate the burdens of clients who are already dealing with a data breach.

With Kroll's data breach notification team, companies have the support they need to get the right information to the right people at the right time. Kroll works closely with our clients to optimise speed and delivery while also avoiding any unnecessary notification costs.

Our breach notification team has helped clients in Singapore, Hong Kong, Asia and the world across a wide range of industries fulfil their notification responsibilities. We understand that some industries – particularly those that are highly regulated – have strict obligations and varying levels of risk when it comes to breach notification. Our team works with an organisation’s legal counsel to draft and deliver data breach notification messages that are timely, cost-effective, and appropriately tailored to the target audience and the sensitivity of the data.

Kroll provides templates and direct assistance to simplify the process of drafting a company’s notification letter. The templates serve as starting points for any customisation that is necessary to meet all standard requirements and the unique needs of each affected party.

Our clients rely on Kroll's reputation for delivering positive messaging to explain a data breach event in manner that is tailored for the target audience while maintaining brand integrity. We also let those who are impacted by a breach know that, if identity theft or fraud occurs, our licensed identity theft investigators will be available to help deal with the situation promptly and effectively. In each case, Kroll’s primary objective is to leave impacted individuals feeling confident and protected in the wake of a data breach.

If sending notification letters is not feasible under the circumstances, Kroll provides alternative notification methods. Working closely with an organisation’s legal counsel, PR/communications staff, or other response team members, Kroll can help with the distribution of email or public notifications in those cases where contact information is unknown or the impacted population is too large for print notifications. Kroll can also set up a website to facilitate public notice and monitor services enrollment.

In the continuously evolving cybersecurity landscape, preparation for a data breach is crucial. Kroll’s clients can be confident that experts are ready to work with their company's leadership to put them in the best defensive position when a data breach occurs.

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