Data Breach Call Center Services

For customers affected by a data breach, a notification letter will often generate more questions than answers. To address that problem, Kroll’s cyber risk services include providing call centers staffed by skilled representatives who know how to handle difficult questions and stand at the ready to serve any breached customer population.

Our multilingual customer support teams are ready quickly to provide front-line care for individuals affected by a data breach, because, in those situations, a real conversation can go a long way to inform customers and soothe their anxiety. We offer the same piece of mind to clients, relieving of the need to scramble to assemble and train their own call center team while also dealing with all the other problems resulting from a breach event.

Our call center team can answer thousands of inquiries quickly and professionally to help clients maintain stakeholder trust. We also work with clients to create a breach notification FAQ customized to meet the needs of their specific business and industry in compliance with any relevant regulatory requirements. This allows our support team – devoted to handling calls about a specific incident – to function as a seamless extension of the client’s company. Our call centers also provide access to Kroll’s licensed investigators, who can help individuals affected by a breach by answering questions about identity theft and assist with personalized safeguards to reduce the likelihood of financial impact from unauthorized use of their lost or exposed data.

Should a breach include special populations, such as minors, decedents, or expatriates, consultation from an experienced support team will be important in resolving the questions from family members responsible for their loved ones.

Put simply, the role of the call center is to ease fears, reduce confusion, and answer questions during a data breach response so customers know about the benefits available and the solutions in place. Kroll’s team, having responded to countless breaches with thousands of hours of experience, is well equipped to provide the right level of service on behalf of virtually any organization.