Kroll and IDShield:
Working for you and your family

IDShield, powered by Kroll, is built on decades of experience in helping people secure their personal information. This powerful service monitors identities from multiple angles – keeping a watchful eye for theft and fraud and alerting you to changes we detect.

With IDShield, you receive 24/7 monitoring of the information you provide: your credit information, your records that are publicly available, and your personal data that may have found its way to the internet. You also have unlimited access to Kroll’s Licensed Investigators when you need help with problems or questions such as:

  • Handling issues with a lost wallet
  • Preparing needed documentation to fight identity theft, including tax fraud
  • Contacting appropriate agencies to report or resolve fraud
  • Interpreting a credit report
  • Identifying a scam or scheme
  • Understanding how minors are particularly at risk

Kroll’s Licensed Investigators have worked countless hours consulting with members, helping them to restore identities and resolve problems related to identity theft. Our team brings prior experience in fields such as banking, collections, insurance, background investigations, and credit reporting. Many hold advanced credentials in fraud detection, cyber security, and privacy rights and maintain specialized credentials such as CFE, CITRAM, and CIPP/US. These backgrounds uniquely prepare Kroll’s fraud specialists to translate experience and best practices into action and help people resolve a wide range of identity theft cases. To date, our team has successfully restored over 10,000 identities.

bbb-seal-horizontal-large-(1).jpgOur partnership has safeguarded more than 1,000,000 people. Our commitment to deliver high-quality assistance to every person we serve is reflected in Kroll’s A+ Rating at the Better Business Bureau and our Customer Satisfaction Score (NPS) of 100.

Meet Some of Our Investigators

“I have an instinctive need to help people work through their issues. That’s why each member’s phone call is so important to me – and also why I chose to pursue my Master’s degree in counseling while here at Kroll. ”

“I appreciate transferring what I know about identity theft and restoration into Kroll’s outreach program for high school students. Teenagers need to understand the real risks and how important it is to safeguard personal data.”

“It is really satisfying to know that at the end of each day I have been able to help people get to a better place when facing the potential uncertainty and anxiety of identity theft or fraud.”

Testimonials from Members*

“My Investigator … was EXTREMELY helpful! I was more than pleasantly surprised at the extent of help/direction he provided, and the extent to which he got involved with assisting me.”
“My Investigator gave me feedback way beyond what I was expecting to receive. I was amazed at how fast she could relay information to me. She even explained how the pattern of information told a story. This gave me great confidence in her and the service.”
“My Investigator was extremely helpful and professional. When I got off of the phone I felt like everything would be taken care of. It wasn't long before I received an email from him outlining everything I needed to know and his assurance that I could call him if I had any other questions or concerns.”
“I felt much better after talking to [my Investigator] via phone. It was the first time I had to call for this service. … He helped me feel more secure and assured me that they would take care of this problem. … I am so glad I took out this service a number of years ago.”
*Testimonials found on this site are examples of how Kroll has helped individuals restore their identities, however we cannot guarantee the same results in all cases. Your results may vary and every situation is different. No compensation was provided for these testimonials.